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*Ground Shipments under 50 lbs.  Check our Shipping FAQ below for details.
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Our shipping policies are pretty straightforward.  Here are the highlights:

Ground Package Service (FedEx, UPS, DHL, USPS - 48 states)

  • Shipping is FREE on any non-motor freight (50lbs or less) orders greater than $250 within the continental US-48 states. Any products excluded from this offer will have this noted in their item description.

  • The shipping costs we charge for shipping orders under $250, are typically less than our actual cost.

  • For $250+ Ground Package Service based orders over 50lbs, The Garage Store will pay 50% of the shipping charge.  We will contact you with a shipping estimate soon after receiving your order and before it ships.

  • Some items which show either a "Flat Shipping Charge" or "Not Eligible for Free Shipping Offer" are not eligible for our Free Shipping - Reduced Shipping offers.

  • Alleyway's/Apartments/Islands/Harbors,etc. may incur an additional fee for special delivery circumstances.

  • The Garage Store stocks merchandise and drop-ships merchandise directly from our Vendor/Manufacturer partners.

  • Items shipped from our stock will be shipped USPS Priority Mail, FedEx Ground or Home Delivery.  If you need to have your order delivered via another carrier, we will do our best to accommodate your request.

  • Items we drop-ship to you will typically use a carrier the Vendor/Manufacturer has their primary shipping relationship with.  We will provide tracking information on any drop ship orders as soon as possible.

Motor Freight Service (FedEx Freight, Roadway, etc.)

  • Large/Heavy items will require shipment via Motor Freight.  We will contact you with a shipping estimate soon after receiving your order and before it ships.

  • On average,  these charges range from $75 - $250 on average.  The cheapest method is for delivery to a local Freight Terminal generally within 10-30 miles of your location,  where you would pickup the merchandise directly from the carrier.  Deliveries are also done directly to your business or residence.   These charges vary depending on quantity of items being shipped and distance traveled.  Residential deliveries will incur a Lift-Gate charge for delivery if needed.  We will confirm this with you before shipment.  Most orders can be unloaded without this service.

  • We will always contact you with a Motor Freight shipping quote in advance of processing your order, unless the item has a stated "Flat Rate" ship rate stated in the Item Description.

  • The Garage Store stocks merchandise and drop-ships merchandise directly from our Vendor/Manufacturer partners.

  • Deliveries shipped via Motor Freight will require access to your home via standard streets and business hours.  Alleyway's/Apartments/Islands/Harbors/Mountaintops,etc. may incur an additional fee for special delivery circumstances. 

  • Items we drop-ship to you will typically use a carrier the Vendor/Manufacturer has their primary shipping relationship with.  We will provide tracking information on any drop ship orders as soon as possible.

       Product Damage in Shipment

  • Always examine your shipment when it arrives for any damage or missing items.  All shipments are shipped fully Insured to protect against damage or loss in transit. 

  • When receiving your order via UPS/FedEx notify the driver immediately if possible, or if found after delivery, first contact UPS/FedEx and notify them of the damaged items, then notify The Garage Store so we can start the damage claim and get replacement items on the way to you.

  • When receiving your order from a Motor Freight carrier, please inspect your items BEFORE signing off on the Bill of Lading.  Once you have signed the Bill of Lading, you have told the Motor Freight carrier you are accepting the items in the condition delivered.  Filing a successful Damage Claim after having previously signed off on the Bill of Lading citing no issues at delivery time is extremely difficult.  Filing Damage Claims when the damage is noted on both copies of the Bill of Lading (yours and the Driver's copy with the Driver's Signature on each) at delivery are always successful.  The Garage Store will assist in filing your Damage Claim in either case.

  • If you want your order to be shipped with a "Signature Required" for delivery, please notify us as soon as possible.

  • Please read this section for more detail on product returns/replacement.

 

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